Recent Updates
Other / Frequently Asked Questions About iRecharge
<p>Q- Can iRecharge top up numbers that have been ported between networks?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>Yes, iRecharge supports ported numbers. Please be sure to enter the correct network and be careful not to assume based on the number prefix. </em></span></p>
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<p>Q- Can iRecharge vend without an internet connection?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>No, contact system administrator with connection problems </em></span></p>
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<p>Q- Does iRecharge generate airtime pins?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>iRecharge does not generate pins. It recharges the number entered directly. </em></span></p>
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<p>Q- How can a customer be sure their recharge has been effected?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>Aside from the notification received from the network, the customer will receive an SMS alert from iRecharge containing the details of the transaction. In the unlikely event of network or technical delays, the customer will also receive an sms to that effect. </em></span></p>
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<p>Q- As a vendor, will I receive commission for introducing other vendors to the program?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>iRecharge has recently introduced the sub vendor program. If you connect the introduced vendor to your account as a sub vendor, you get a percentage of his commission off every transaction. This percentage has to be agreed to by iRecharge, yourself and the sub vendor in question. </em></span></p>
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<p>Q- As an individual mobile app or web user, what payment options do I have when using iRecharge.</p>
<p><span style="color: #ff0000;"><em>A- </em><em>All customers that register on the website have an automatically generated e wallet which can be funded using your debit card. Subsequent iRecharge purchases can then be paid for by deducting from your wallet. Otherwise, card payments can be made directly using your debit card on either the website or the mobile application. Please note that all standard security online banking measures such as OTP and token generation may be necessary for a successful transaction. </em></span></p>
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<p>Q- What corrective measures can I take when I enter an incomplete or incorrect number for recharge?</p>
<p><span style="color: #ff0000;"><em>A- </em><em>Contact your Supervisor or your organisations IT department with the correct/complete number and other transaction details and it will be edited or forwarded to us. Alternatively you can report to us directly using any of the support contacts below.</em></span></p>
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<p><em>0700- iSupport (070047877678) 08070791433 </em><a href="mailto:support@irecharge.com.ng"><em>support@irecharge.com.ng</em></a><em> @iRechargeNG www.facebook.com/irechargeng</em></p>
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