This service enables registered individuals to withdraw cash, store money, make payments and send money P-2-P using their mobile phones or at any iRecharge agent location.
Please see below the services available on iRecharge Mobile Money.
Bank Transfer – This service allows you to transfer to any account in any local bank or financial institution from your user wallet or by paying cash to any iRecharge agent.
Wallet transfer – Transfer from your wallet to any other iRecharge user or vendor wallet.
Cash in/Cash out - Pay cash into your wallet or withdraw cash from your wallet at any iRecharge Agent location.
Send and Receive Money – Send money to family, friends and beneficiaries that have no bank account or wallet by using just their phone number! They can receive at any iRecharge agent near them.
Question: Why do I have to provide my BVN to use this service?
Ans: BVN verification is for the customer/agents security, the system matches your BVN to the primary phone number on your iRecharge account to ensure that nobody else can access your mobile wallet!
Question: How do I Sign Up?
Ans: Click on create account on the website to set up an iRecharge Account.
Question: Who Can I send Money to?
Ans: Users can send money to any one with or without a wallet or bank Account. You can also send money to anyone with an active phone number.
Question: Do I pay subscription fees to be an agent?
Ans: Yes, you are required to pay the sum of N5000 for startup.
Question: How can I receive money?
Ans: Registered or unregistered users can receive money at any iRecharge Agent.
Question: Can I cancel “send money” transaction. If the recipients have not collected it and retrieve my money?
Ans: No, completed transactions cannot be cancelled.
Question: Which banks can I use iRecharge to send money to?
Ans: You can send money to any of the local Banks or financial institutions.
Question: Can I cancel a “bank transfer” transaction?
Ans: No, successful transactions cannot be refunded.
Question: How much can I charge for a transaction?
Ans: iRecharge Agents can charge any amount.
Question: Will i receive alerts?
Ans: Yes, a notification is sent for every successful transaction.
Question: How can I view successful mobile money transactions on my dashboard?
Ans: Click on “transaction summary” on the menu and select mobile money on the options to view.
Question: How can I change the number on my profile as the one I have is not tied to my BVN?
Ans: Please go to “Edit Profile” on the Vendor Web Side Menu.
Question: How can I get the new App with mobile money?
Ans: Please search for iRecharge on your App/Play Store
Question: What do I do when I lose my reference number and how do I retrieve it?
Ans: Please contact the sender for the reference number
Question: What do I do when I don’t get an OTP while performing a cash out?
Ans: Please wait for 5 minutes and ask the agent to restart the transaction again.